Discount Hotel Booking - Information and Security

 

How to cancel

If you need to cancel a booking please go to the cancelation page shown at the bottom of your confirmation email. All you need to do is enter your email address - you will then be shown your current bookings. To cancel a booking follow the simple instructions. This will inform us of the cancellation, and send you a confirmation email. Please note a cancellation charge may apply, depending on how far in advance you make the cancellation.

Some of our hotels are booked through a third party. Details of terms and conditions and cancellation can be found here


Secure booking on line

We are committed to protecting your privacy and take our responsibilities regarding the security of your credit card information very seriously.

Active Hotels Ltd., our marketing and technology partners, provide our online booking capability. When making a booking, your credit card information is sent to Active Hotels Ltd via their secure server. They use the latest, most secure technology available, which encrypts all your personal and credit card details so that your credit or debit card details cannot be read as they travel over the internet.

Your credit card information is then held in Active Hotels' secure database for a period of time to allow us to process your booking. Your credit card data will be held no longer than 30 days after the end of the month of your departure from our hotel. To prevent unauthorised access and use of your information, we follow strict security procedures in the storage and disclosure of your information, as required by the UK Data Protection Acts of 1984 and 1998. Your credit card information can only be exchanged between you, Active Hotels Ltd, and us.

Our Guarantee

The Active Hotels guarantee makes sure that you feel confident when booking accommodation through our hotel or any Active Hotels associated properties.

Active Hotels Ltd guarantee that every transaction made through Active Hotels server is 100% safe and under their guarantee, you will be reimbursed for the first £50 should your credit card be misused or abused. Legally, the credit card company is obliged to pay the remainder.

Further information

Using a credit card may give you additional protection from fraud. Under the Consumer Credit Act 1974, if you have a claim against the seller for breach of contract or misrepresentation, you may also have a claim against your credit card issuer. This applies to goods or services costing more than £100 for one item (but less than £30,000), even if you have only used your card to pay a deposit. Further advice can be obtained from your local trading standards department or Citizen's Advice Bureau.


In addition, all the major credit card companies, along with IBM, Netscape Communications, and many others, are committed to the continuing development of open standards, in order to further improve the security of online transactions.

In the event of unauthorised use of your credit or debit card, you must notify your credit or debit card issuer in accordance with its reporting rules and procedures.

Use of Web Site - the legal stuff!

This agreement describes the legal framework in which you participate on Discount Hotel Booking, what your rights and responsibilities are and what you can expect from us.

www.discount-hotel-booking.com ('the Site') is a website provided by A-Connect Limited ('activereservations', 'we', 'us', 'our'). All use of the Site and use of booking services is on the terms and conditions below. If you do not agree to these conditions cease use of the Site immediately.

This agreement and our privacy statement (which is part of this agreement) constitute the entire agreement, and supersede any other agreements or understandings (oral or written), between you and us with respect to their subject matters. You may print and keep a copy of these Terms. They are a legal agreement between you and activereservations and can only be modified with our consent. We reserve the right to change the Terms at our discretion by changing them on the web site.